COVID-19 Level 3 Update

COVID-19 Level 3 Update
Anexa’s COVID Level 3 plan is very similar to our Level 4 plan - we want to respect everyone’s bubble, keeping our communities and animals healthy. As we move from Level 4 to Level 3; from essential to safe services – we can offer a wider range.

Our farm vets, sales reps and on-farm product deliveries will continue with the appropriate physical distancing, and hygiene measures in place. All services are now available.

The majority of our pet veterinary services will be restricted to our Thames, Raglan, Morrinsville and Huntly clinics. We still need to work with our reduced staffing levels to accommodate physical distancing requirements – Level 3 will be a bit of a balancing act for our pet health team; we want you to know, your pets’ care is important to us, we are considering them every step of the way.

Video call consults, phone discussions and contactless product pick up are available from all clinics 8.30am – 5.00pm, Monday to Friday.
Our after-hours service continues to operate too.

Thank you for your support, kindness and connection – we will see you in the upcoming weeks.

COVID-19 changes to services:

Please call ahead

To maintain physical distancing and maximise everyone’s safety we ask that you call ahead to notify us of the products and services you require. On arrival at our clinic, we ask that you phone us to say you have arrived, and staff will advise you of the next steps. If you or a family member is unwell, please let us know when you book the call – it is essential we minimise the risk to yourselves and Anexa staff.

For farm veterinary visits, our vets can meet healthy clients on-farm but will maintain a safe distance of at least 2m apart as per government guidelines. Alternatively, let us know where the animal is so the vet can examine the animal, and then discuss the case over the phone. Our staff will continue to follow high biosecurity standards.

For those bringing in pets for services, we will take your pet into our clinics while you wait in your vehicle. Your veterinarian will speak with you over the phone to get important history and discuss treatment plans, then return your pet to you once finished. Please ensure that all dogs are on leads and cats or other pets are in appropriate cages.

We will be collecting your contact details

Our staff will keep a register of all clients that visit the clinic so if required, we have details available.


Farm services

  • Our farm vets, sales reps and on-farm product deliveries will continue as they have been in Level 4, with the appropriate physical distancing, and hygiene measures in place.
  • Call if you need product - delivery and pick up available
  • Technician dry cow and teat sealant services can be booked here
  • Anexa's facial eczema and our spore count monitoring service will continue
  • We appreciate you may choose to remain on-farm. Our team are available to deliver product to your farm or a collection point of your choice
  • If you have not completed your Pre-mating or Milk Quality Consult (MQC) yet please contact us to book it now. Where possible, we will conduct consults by phone or video as an alternative to face-to-face meeting.

Pet health Services

  • Please contact your local Anexa clinic if you require veterinary services or products
  • Clinic doors will remain shut, services will be a drop off / pick up
  • If your pet requires urgent emergency treatment please phone ahead as we are unable to accept walk-ins
  • The majority of our pet veterinary services will be restricted to our Thames, Raglan, Morrinsville and Huntly clinics. We still need to work with our reduced staffing levels to accommodate physical distancing requirements
  • Video call consults, phone discussions and contactless product pick up are available from all clinics 8.30am – 5.00pm, Monday to Friday
  • Our after-hours service continues to operate please phone as you normally would
  • Morrinsville, Raglan, and Thames clinics will not be offering a Saturday morning clinic. During Level 3 ALL Anexa Clinics will be closed on Saturdays
  • Grooming services are unavailable at this time

    Level 3 will be a bit of a balancing act for our pet health team; we want you to know, your pet's care is important to us, we are considering them every step of the way. We know many of our clients are keen to get their pets desexed or vaccinated – we fully support you in this and are happily celebrating our wonderful, responsible pet owners. Give your local Anexa clinic a call and let us know - we are establishing demand and making plans to ensure our clients and their pets get what they need, when they need it – let’s work through this together.

    All clinics are open if you require any animal health care products with staff available to answer questions, we're here to help.

Payment options

Our existing farming clients will be able to continue to put purchases on their accounts. For clients without an account, contactless payment is preferred, please see options below.
❌ Cash - we discourage cash as it puts you and our staff in a vulnerable position due to community spread (we can’t track its travel).
✅ ACCOUNT - if you hold an account at Anexa, we can continue to put purchases on your account.
✅ CREDIT CARD please provide your credit card details over the phone. This will minimise exposure, we will process the transaction and give you a call when your product is ready to collect.
✅ Internet banking - Our account details are: BNZ Morrinsville, Bank Acct No. 02 0368 0024553
Proof of payment is required before we can process your request, as you can imagine - that's a lot of transactions to match! It would really help us out if you label your transaction the following way:
Particulars: Clinic product is purchased from eg. Huntly
Code: Client number (this will be given to you by the Anexa staff member)
Then, so we can match up all these purchases, email your banking screenshot to anexa.info@anexafvc.co.nz - we would really appreciate it if you could include the following info in your email.

"PAYMENT" in the subject line and in the body of the email please include
- Your preferred clinic
- Your client number (this will be given to you by the Anexa staff member)
- Your name and phone number
- product purchased

Our staff will phone you to let you know when your purchase is ready for collection and arrange pick up.

Proof of payment must be established before pick up or delivery, so please allow extra time for this process, our staff will contact you when your order is ready.


At home

Maintain good personal hygiene, particularly when handling your pets. There is still no real evidence that companion animals are affected by COVID-19, and no evidence that they can transmit the infection to other humans or animals, but a cautious approach is still recommended. Remember as always, when you are handling your pet it is important that you observe good hygiene practices. This includes hand washing (20 seconds with soap and warm water) after contact and avoiding face to face contact to reduce the risk of inhaling droplets due to sneezing and coughing.

Self-isolating includes your pet

Don’t remove pets from your property (e.g. send to family/friends/boarding facilities) if they have interacted with you since you started self-isolation.

Check your pet supplies

Please make sure you have adequate supplies of food and medications for your animals. If you do require medications, pet food or flea treatment please phone ahead. Due to high customer demand at the moment, we may need to order your product in for you, so please ensure that you give us a call before you run out completely.


Communications

We will keep you up-to-date regarding any changes as they arise. Updates will also be posted on our website www.anexafvc.co.nz in the news section and facebook pages.

Accounts

If you currently have your account posted to you and would now like to receive it via email, please send your request to anexa.accounts@anexa.co.nz

Newsletters and updates

We also encourage all clients to visit www.anexafvc.co.nz/newsletters and sign up to the appropriate emailing list, this may mean you need to enter your details twice. For example, if you are a dairy farmer and own pets, we recommend you join two emailing lists. To do this you would visit www.anexafvc.co.nz/newsletters select ‘dairy’ from the drop-down menu enter your details and submit. Then repeat the process choosing 'pet health' from the drop-down list. This will ensure you receive both dairy and pet updates.


Questions, queries, concerns?

Please phone your local clinic, fill out the contact form, or email us at anexa.info@anexa.co.nz


Thank you for your patience as we all find our way with our new systems.











Date Added: Tuesday, 28th April 2020


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